By Prakash Nair
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2. Get to know your optimal mental and physical state. Answer the following: a. How much sleep do you need? b. What time of the day do you work best? c. What can you do in 10 minutes or less to release stress? ATMOSPHERE AND ATTITUDE In Short Effective problem solvers approach problems with a positive attitude. They face reality, embrace challenges, trust their intuition, and practice patience. They also optimize their mental and physical state by conducting the problemsolving process in an environment that enhances their productivity and creativity.
For the shipping problem, then, we might determine the following: • Who is doing the complaining? Irrelevant. • Who handles the orders once they are placed? Relevant. • What computer program is used to track orders? Might be relevant. Practice: Look at the list of questions you developed in the previous exercise. Cross out any questions that are irrelevant. Put a question mark next to questions whose relevance is uncertain. GROUPING QUESTIONS Once you’ve eliminated any irrelevant questions, the next step is to cluster the remaining questions into groups of related issues.
A month would be more appropriate. In Short To be effective, problem statements not only need a clearly expressed problem, they also need a clearly defined goal. Your desired situation should express a specific, measurable, ambitious, and realistic goal. This will enable you to develop a solution that takes you from point A (the current situation) to point B (the desired situation) effectively. 31 32 PRACTICAL SOLUTIONS FOR EVERYDAY WORK PROBLEMS Skill Building Until Next Time 1. Go back to Chapter 1 and look at the problems you listed in the first practice exercise.